We are committed to protecting your privacy and the security of your personal information. This Privacy Policy outlines the types of information we collect and how it is used.

1. Information We Collect:

   • We do not collect any personally identifiable information (PII) unless voluntarily provided by you.

   • When you visit our website, non-personal information such as your IP address, browser type, and device information may be automatically collected for statistical purposes.

2. Cookies:

   • Our website may use essential cookies for functional purposes, such as session management. These cookies do not collect personal information and are necessary for the proper functioning of the site.

   • We do not use marketing or tracking cookies on our website.

3. Third-Party Services:

   • Our website is hosted on Wix, and as such, it may collect non-personal information as outlined in Wix's privacy policy. Please review Wix's privacy policy for more information.

4. Links to External Sites:

   • Our website may contain links to external sites that are not operated by us. We are not responsible for the content or privacy practices of these external sites. Please review the privacy policies of those sites for more information.

5. Data Security:

   • We implement reasonable security measures to protect your personal information from unauthorized access or disclosure.

6. Children's Privacy:

   • Our website is not directed towards children under the age of 13, and we do not knowingly collect personal information from children.

7. Your Choices:

   • You have the right to review, update, or delete any personal information we may have collected. To do so, please contact us at info@renovation-belgium.com.

8. Changes to this Privacy Policy:

   • We reserve the right to update or modify this Privacy Policy at any time. The latest version will be posted on this page with the date of modification.

9. Contact Us:

   • If you have any questions or concerns about this Privacy Policy, please contact us at info@renovation-belgium.com.

10. Chat and Contact Us form

Chat Feature:

• Our website may include a chat feature to facilitate communication between you and our team. Any information shared through the chat is treated with the utmost confidentiality. We do not store chat transcripts unless explicitly stated for the purpose of ongoing communication.

Contact Us Form:

When you use the "Contact Us" form on our website:

The personal information you provide, such as your name, email address, and any additional details, will be used solely for the purpose of responding to your inquiry.

We do not share this information with third parties unless required by law or with your explicit consent.

The information submitted through the contact form is securely transmitted and stored.

Purpose of Data Collection:

The data collected through the chat and contact form is used exclusively to address your inquiries, provide support, or respond to your messages.

Retention of Information:

We retain the information submitted through the chat and contact form for as long as necessary to fulfill the purpose for which it was collected. If you wish to have this information deleted, please contact us using the information provided in Section 9.

Automated Responses:

Automated responses generated by the chat feature or contact form are used for the purpose of acknowledging receipt of your message and may contain general information. For personalized assistance, a member of our team will follow up.

Security Measures:

We have implemented security measures to protect the information you submit through the chat and contact form from unauthorized access or disclosure.

Third-Party Service Providers:

In some cases, we may use third-party service providers to assist with the management and processing of the information collected through the chat and contact form. These service providers adhere to strict privacy and security standards.

Consent:

By using the chat and submitting information through the contact form, you consent to the collection and processing of your personal information as described in this Privacy Policy.

If you have any concerns or questions regarding the chat or contact form, please reach out to us using the contact information provided in Section 9.

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By using our website, you agree to the terms outlined in this Privacy Policy.